DRIVEN BY METRICS

摘要

Performance metrics, also known as measures or indicators, are a necessary part of managing an organization. They have good and bad impacts on individual behavior, however, so organizations need to find ways to maximize the good while minimizing the potential damage. Organizations must: 1. Make sure they have the right metrics.rn2. Use them appropriately to get the desired results. 3. Revise them over time to account for changes that impact their potential value.