Many quality professionals have noticed that some business leaders still consider quality and business improvement to be separate topics. While not the case everywhere, it appears to have become more common. Certainly, this is not what quality professionals have been trying to advance over the years. Has the push to improve the bottom line resulted in a deep divide between improvement and quality? H. James Harrington wondered whether the drive by quality professionals to save money has led to "missing the real quality objective-better and better products and services."
展开▼
机译：许多质量专业人员已经注意到，一些业务主管仍然将质量和业务改进视为单独的主题。尽管并非每个地方都如此，但它似乎变得越来越普遍。当然，这不是多年来质量专家一直在努力提高的水平。推动改善底线的努力是否导致改善与质量之间的深刻分歧？詹姆士·哈灵顿（H. James Harrington）想知道，高素质的专业人士为省钱而进行的努力是否导致“缺少真正的客观质量更好的产品和服务”。
展开▼
