Q: I need a point clarified about accountability in a learning organization. In a recent QP article ("Know Thyself,"April 2009, pp. 30-36), Robert Warda wrote, "there is no shortage of accountability... [it] just manifests itself in different forms."rnSuch as what? What does accountability look like? How do you foster an environment that supports an understanding that to take risks means that sometimes we fail, yet still hold individuals accountable for poor performance? Maybe the better question is: How do you differentiate underper-forming employees from people who took risks and who might not have succeeded?
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