Watershed Moment

摘要

It's difficult to doubt an organization's commitment to quality afterrnit decides to subject itself to the rigors of the Malcolm Baldrige National Quality Award review process. The site visit alone is enough to shoo away any company that doesn't approach quality with steadfast dedication.rnDuring the course of a week, a team of six to eight examiners and a member from the Baldrige National Quality Program staff descend on as many of the applicant's locations as time allows.