Q: I want to change industries and apply my quality background somewhere other than manufacturing. Where do I begin?rnA: With a shift in the U.S. gross domestic product from manufacturing to service,1 it makes sense to start there. And after being in the financial services industry for some time, I have observed a couple of truisms. First, the manufacturing sector is about 20 years ahead of the service industry in its quality journey. This comes from my firsthand experience in the service realm, where a manufacturing quality professional's knowledge and experience are quite valuable.
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