The Executive Guide to under- standing and implementing Baldrige in Healthcare: Evidence-Based Excellence

摘要

Glenn Bodinson and Kay Kendall, ASQ Quality Press, 2011,141 pp., $39.95 member and list (book). The book is based on the authors' experiences as Malcolm Baldrige National Quality Award examiners and consultants. It describes the Baldrige award's history, implementation of the Baldrige criteria and how to use the process in healthcare organiza- tions. The authors stress that the Baldrige criteria form one of the best frameworks to ensure healthcare quality excellence and patient safety.