Go With the Flow

摘要

Years Ago, While on my way to con duct a statistical process control (SPC) short course at a local ASQ meeting, I was stopped by a man who told me he had attended my short course the previous year and had gotten a lot out of it. "Tell me," he said. "How come the people in your company don't do what you say?" "I don't know," I said. "I have a wife, three children, two dogs and a cat. None of them do what I say. Why should the people in my company be any different?"