The quality profession has evolved over the years from quality control to quality assurance to quality management. But what is the next stage of evolution from quality management? Thinkers such as Peter Drucker,1 A.V. Feigenbaum and Donald Feigenbaum2 have pointed clearly down the road of innovation. Globally, the quality profession is embracing innovation, which is proven by its inclusion in the 2011-2012 Baldrige criteria.
展开▼
