An organization's leadership simply cannot dictate or mandate the use of quality, and instead must use measurements to promote a true culture of quality within the organization. That's what a new research report from the American Productivity and Quality Center (APQC) reveals based on responses from four high-profile organizations—Altera Corp., Caterpillar Inc., Chemonics International and Textron Systems— that shared how they organize quality functions, measure their impact and ensure a quality culture is used to drive business value.
展开▼
