Schneck Medical Center

摘要

Ask anyone who has ever been treated at a hospital to list the jobs that are key to a positive patient experience, and you'll hear the obvious: doctors, nurses and receptionists. But what about staff that deal with money more than medicine? Or those in HR instead of the ER? That all-inclusive approach to putting the patient first helped Schneck Medical Center (SMC) in Jackson County, IN, earn a 2011 Baldrige award and, more importantly, created an organizational culture as healthy as the customers it serves.