Understanding Variation

摘要

Organizations with quality management systems compliant to ISO 9001:2008 are required to take action to eliminate the causes of nonconformities. Clause 8.5.2 defines steps required for corrective action (CA), including determination of the nonconformity cause, along with determination and implementation of necessary action to prevent recurrence. Similar wording is also present in clause 8.5.3 regarding preventive action (PA).