Having learned Six Sigma in the 1980s makes today an interesting time to live in. Six Sigma was a strategy to achieve the corporate vision of total customer satisfaction. The corporate leadership team understood the critical link between satisfied customers and revenue. With that understanding, vision meant that as you selected projects, you needed there to be a link between a project goal and objective and something that touched customer satisfaction in a positive way. Being customer focused was sound strategy and low risk. Understanding the link to customer satisfaction made project selection relatively simple, assuming you understood your customer and possibly your customer's customer.
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