Telephone Conference Call Meeting Notes: Return of Rusty Product

摘要

The company explained its plant's processes from receiving an electronic data interchange order through product shipment to the customer. It said the shipment is free on board at the company's dock and should be delivered to the customer within 24 hours. The company explained that the returned product had external and internal rust. The steel flanges and welds had rusted. Some muffler assemblies had accumulated water (probable accumulated condensation) inside the resonator and muffler. This accumulated water was considered more than normal for a warehouse-stored product. The company said although it tried to remove the rust and return the product to a useable condition, the product could not be salvaged. It stated that the returned product needed to be scrapped.