Bo Bergman and Bengt Klefsjoe, Studentlitteratur AB, 2010,608 pp., $54.95 This book offers a different perspective on the evolution of quality. While most books draw their examples from the growth of the quality movement in the United States and Japan, this book provides a broader international view. While still recognizing the contributions of American and Japanese quality leaders, the authors also use European examples to illustrate their concepts. This strengthens the idea that quality concepts have universal applicability.
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