Inputs Into Action

摘要

A year ago, I wrote about the nine-step Integrated Enterprise Excellence (IEE) business management system and how it can be used to integrate voice of the customer (VOC) sources with other improvement efforts so an entire enterprise can benefit. This nine-step method can be used to enhance the balanced scorecard method by: 1. Describing the vision and mission. 2. Describing the value chain, including satellite-level and 30,000-foot-level metrics.