SOME ASSEMBLY REQUIRED

摘要

Whether to share knowledge with peers or pitch a proposal to senior managers, there comes a time when problem solvers must communicate. After hours of methodical research and analysis, many problem solvers get a thrill from the revelation of a solution. Often, problem solvers build a presentation outlining the journey to share this excitement. For a Six Sigma project, for example, they may structure their communication using the same define, measure, analyze, improve and control (DMAIC) problem-solving framework used for the discovery. Only later, however, they realize that the audience had lost interest, the message was not clearly received and the excitement was not transferred.