The Handbook for Quality Management: A Complete Guide to Operational Excellence

摘要

This book addresses one of the major problems in studying the ASQ-certified manager of quality/organizational excellence (CMQ/OE) body of knowledge (BoK) and the exam preparation materials-that is, the BoK is presented in seven segments, and taught segment by segment, often with little effort to integrate the segments as a total process. The authors of this book have successfully presented most of the BoK segments in real-life time and place use.