Branching Out

摘要

When embarking on any improvement project, there are three critical questions teams must ask to guide improvement efforts:1. What are we trying to accomplish? 2. What can we change that will result in improvement? How will we know whether a change is an improvement?1Improvement teams across many sectors, such as healthcare, community health, education and social welfare, can usually answer the first two questions with relative ease. Leaders task teams with an aim or goal: seek better performance from a process or the system; improve profitability, safety, access, equity or some other outcome meaningful to the system.