Insurance Policy

摘要

The year 2013 revealed significant malfunctions in enterprise content management (ECM) operations, which led to prominent news items about the failure of quality management. Examples include the Wiki Leaks debacle in which Sgt. Chelsea Manning used Microsoft SharePoint to extract and provide thousands of key documents to the public; former U.S. National Security Agency (NSA) contractor Edward Snowden disclosed millions of classified NSA documents through several media outlets; and at the end of the year, Target announced the security breach of up to 40 million credit and debit card accounts. Events in 2014 showed that planning, securing and managing ECM systems continues to be a relevant topic. Reports surfaced in February of a data breach at the University of Maryland that exposed 300,000 applications containing personal information of enrollees dating back to 1998. While national security and millions of financial accounts may not always be at stake, every organization holds customer data, legal documents and organizational knowledge that need protection. Using a quality-centric approach, the Ohio Department of Job and Family Services (ODJFS) in 2012 embarked on an initiative to create an ECM system to manage, safeguard and accelerate the use of key informational assets.