Do You Really Understand?

摘要

Being a quality professional can be frustrating. People don't seem to get what we do, and if they get it, they soon forget. I recently had a conversation in which I told someone I was a quality professional. The response was, "Oh yeah, I know. You're a quality inspector." It can be just as frustrating working with fellow quality professionals who know what to do but don't understand why they are doing it. I think the challenge for quality professionals for the next decade is to achieve a deeper understanding of our profession and its purpose. Lack of understanding is perhaps the biggest contributor to incom-petency in all professions. We cannot be expected to grasp everything, but there are key aspects-core competencies-of every job that must be understood.