QP RFVIFWS

摘要

The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools and Relationships Grace L Duffy, editor, ASQ Quality Press, 2013,160 pp., $14 member, $24 list (book). This reference guide is designed as a quick-read overview of quality. It is divided into three parts: history and concepts, quality improvement tools, and customer-supplier relationships. Part one offers a brief introduction to some concepts, and the history of quality is described through a series of accomplishments by quality icons such as Walter A. Shewhart, W. Edwards Deming and Kaoru Ishikawa. The first section concludes with a nice commentary on the benefits of quality for employees, customers, as well as the community and society.