seen & heard

摘要

In response to "Standard Issues: Paddle Like the Dickens" (May 2018, pp. 62-65): A well-written, interesting and insightful read. Govind Ramu has done a superb job highlighting a contemporary issue that quality management professionals can readily identify with. Readers will take to heart the salient point that, "Quality professionals must effectively communicate to their key interested parties that the organization's QMS foundation is what keeps the organizational business process stable and repeatable." That is an ongoing challenge.