Data Privacy, Ads Drive Customer Dissatisfaction in Social Media

摘要

Facebook, Linkedln and Twitter have the least satisfied users in social media, according to the latest data from a recent American Customer Satisfaction Index's (ACSI) report.Customer satisfaction with social media fell 1.4% to a score of 72 on the ACSI's 100-point scale, ranking it among the bottom five of all industries measured by ACSI and the lowest of the three e-business categories.