A HARD LOOK AT SOFTWARE QUALITY

摘要

Software quality is a key challenge for organiza- tions because of its impact on final costs. At the same time, software quality can be a competitive differentiator an organization can offer to its customers. The importance of software quality is accentuated when you consider the losses organizations can incur when quality problems arise in software development projects. In fact, only 39% of software projects finish on time with the planned resources and with acceptable quality, according to the Standish Group's latest report "The CHAOS Manifesto."1 See Figure 1 (p. 32). To highlight the importance of software quality, a laboratory in Spain performed a pilot program to evaluate, improve and certify the quality of software products.