Thomas N. Duening, Robert D. Hisrich and Michael A. Lechter, Academic Press, 2014, 394 pp., $64.95 (second edition, book). This reference book explores entrepreneurial ventures for technological products and services. Although it does not deal directly with quality, it is a resource for those delivering quality to the marketplace. The book is useful in areas beyond creating and managing technology services and products. The focus of the book is on the how, why and continuous improvement of innovative business processes.
展开▼
