VIRGIN AMERICA RANKS NO. 1 IN AIRLINE QUALITY RATINGS

摘要

Virgin America is tops in airline quality among the biggest U.S. airlines, according to the 26th annual national Airline Quality Rating report, released last month. Although the No. 1 airline's overall score declined slightly from 2014, Virgin America still managed to retain its top ranking for 2015. JetBlue finished second, followed by No. 3-ranked Delta Air Lines. Despite overall industry improvement in three of the four categories tracked, customer complaints rose by 38% from 2014 to 2015.