Stepping Out Of the Forest

摘要

Is it time to light a fire under your top management to get leaders engaged and caring about quality? In most organizations, management already does—it just needs some help with the engagement part. The problem is, top management speaks a different language than most quality professionals. Quality managers often complain that they can't communicate with top management (the president, general manager and plant manager, for example) like the sales, financial and production managers can.