"Those who cannot remember the past are condemned to repeat it," George Santayana, 1905.' Many root cause investigations end with the corrective and preventive action (CAPA) of retraining the employee. But companies are often content to see "retraining" as a repeated response to a root cause analysis (RCA). This repetition should raise several questions: + What type of training program is in place? + Why was the training ineffective?
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