Index Report: Retail Banks Score High

摘要

Customer satisfaction with retail banks is at an all-time high, and digital banking is probably the main reason, according to the American Customer Satisfaction Index. According to a report released late last year, overall customer satisfaction with finance and insurance organizations is up 0.9% to an ACSI score of 77.2 on a 100-point scale. Retail banks climbed 1.3% to 81, closing in on credit unions, which are unchanged at 82.