Engineering for low product cost and high product quality at the western electric company

摘要

These few cases form the experience of the Western Electric Company I hope have served to support the view That low product costs and high product quality are not Conflicting, but rather supporting factors of quality in its Broadest sense. You will have noted that in the cases I have Cited the customer and the manufacture have both benefited Very materially-the customer through increased usefulness Of the product an the manufacturer through significant Improvements in the uniformity of product, which means Fewer rejects. These latter improvements in the uniformity Of product quality have provided increased opportunities for The application of statistical quality control techniques with Their accompanying economies.