John Pullin looks at what the motor industry - exemplified by LucasVarity - can teach others about raising performance. The stereotype of the motor industry supplier that needs to improve its performance is of a small firm making bits that go into components that become assemblies that end up in cars. But it's not just in the further reaches of the supply chain that quality improvement is an issue: big names, the tier-one suppliers, have been working on the same lines.
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