Anniversaries are funny things. They serve to both mark the end and celebrate a continuation at the same time. I mean, who would celebrate a wedding anniversary or birthday -the anniversary of birth - if they did not want to both look back and look forward? And so it is with this issue as Process Heating celebrates its 20th anniversary. Readers and advertisers who have been with Process Heating from the beginning may recall that - though I have proudly served as editor of Process Heating since 1995 - I was not around in the beginning. Nonetheless, I do know how Process Heating got its start: a combustion equipment manufacturer was asked the kind of question sales people ask, "How can I help you do your job better?" It's the kind of question that good communicators ask because they know that the best way to connect is to first listen.
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