Leading the Plumbing Industry — With a Service Heart

摘要

People that know me well are always intrigued to find out why I have the following quote as a part of my digital email signature: "The best way to find yourself, is to lose yourself in the service of others." — Gandhi Its roots lie in pure simplicity; No matter what your profession is, you must be a servant and have a service heart to your customers if you look to inspire and succeed, and you must keep working at it every day. Look at the events of the last recession for example. The design companies that led with customer service and personal attention to the people aspect of their clients came out as winners, and people that are just concerned with technical installations and competencies did not fare as well. The mistake the latter companies made was forgetting to take care of customers beyond the traditional methods of delivering a set of construction documents if they are in the design part of our industry.