Benchmarking closes the gaps in your operations

摘要

Benchmarking is a term that's used often today, but is not well-understood by many. If we go back to the first documented book on benchmarking by Robert C. Camp in 1989, when he was at Xerox, he defined it this way: "Benchmarking is the search for best practices that lead to superior performance." Best practice is another term we can define: a practice that works for you.