By the time 1999 rolls into history and the Year 2000 begins, natural gas utilities will have spent more than an estimated $1 billion collectively to ensure that their computerized systems and functions perform reliably. This substantial dedication of resources may seem at first glance to have been "money for nothing," to paraphrase a best-selling rock song by Dire Straits. But there is a silver lining in the Year 2000 issue for the local natural gas distribution companies that took the opportunity to enhance customer care, reliability or operating efficiency while addressing Y2K-related challenges.
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