Service Work: Critical Perspectives

摘要

Korczynski and Macdonald have done a wonderful job of bringing together a series of seminal contributions that provide an essential reading for all those interested in the organisation and experience of service work. This book fills an important gap in our understanding of the plurality of theoretical perspectives capturing the essence of front-line jobs and how these fit into the everyday life of service workers. The book includes ten chapters, each one linking a different theory with contemporary real life examples.