Fifteen years of building performance in Central Europe

摘要

The past 15 years have been quite a tumultuous ride for those involved in performance improvement in former communist Europe. This article traces the case of a boutique performance consultancy, KNO, whose American principals landed in the former Czechoslovakia at the onset of the velvet revolution in 1991. We analyze progress through the lens of three 5-year cycles against dimensions of investor focus, infrastructure, employee mindset, business relationships, and performance services treated in the context of the changing political and economic times.