Health care, heal thyself! An exploration of what drives (and sustains) high performance in organizations today

摘要

What happens when researching the radical unveils the simplest of solutions? This article tells the story of the 2007 ISPI Annual Conference Encore Presentation, Healthcare, Heal Thyself, sharing the findings of an exploration into high-performance health care facilities and their relevance to all organizations today. It shows how to overcome the performance paradox and transform seven simple truths from a list of characteristics to a way of being that generates measurable outcomes and sustainable performance.