AI-ML TRANSFORMING IT SUPPORT TO 'SMART IT SUPPORT'

摘要

With a growing dependency on these next gen technologies, AI-ML can make or break a support organizations future. Data is KEY for any AI-ML model to succeed. Like in any other model, garbage-in leads to garbage-out. This principle applies even more to Support Organizations. Strong governance, efficient Configuration Management processes, ticket documentation discipline are must for the Support organizations to reap the benefits of AI-ML and to mature into "SMART SUPPORT" organizations.