Retail Operations@Coromandel Fertilizers

摘要

CFL ventured into the retail business in April 2008 with 20 rural retail stores in the state of Andhra Pradesh as a pilot run. SAP was the core ERP of its manufacturing business then and data from the POS application was uploaded to SAP on regular intervals. However, CFL retail business faced a lot of challenges in day-to-day routine operations, including: Delay in information availability on items to service customers; POS Break down in Peak periods; Data replication from Store to HO and vice a versa; Inefficient Inventory Management; Statutory requirements at POS leading to manual billing thus leading to higher customer billing time at POS; Internal controls & audit trail; and Poor MIS.