Reliance Life Insurance is a part of Reliance capital, which is one of India's leading private sec-tor financial service companies. Earlier it included four standalone systems to its IT infrastructure, for meeting the needs of the business. But it lacked in managing the steps that involved underwriting, receiving submissions, analyzing data, and providing approvals. The Underwriting process incorporated manual assembling of information need from large paper files. This resulted in the process timelines being stretched to over 14 days. And in addition to that there was increase in error rates & cost due to manual movement of files. Hence delay in revenue generation and reduced productivity were some of the ma|or business problems faced by RLIC. And that's what led to the deployment of new business workflows automation.
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