Go KISS the Social Media

摘要

In past couple of years we have seen the surge of Social Media and it setting the trends and also coming into enterprise scenario as well. Sachin Khosla while speaking at Spark IT 2010 said that today when companies are looking for means to reach out to customers, unlike the other way round, social media is promising to be the platform for greatrnpotential in terms of customer support, especially in this age of 2.0. Social media such as Twitter, Facebook etc. are fast, cheap, give instant feedbacks, help in relationship building and also are the best means of free advertising.