The Problem: In July 2012, an incident occurred in the Mantralaya (Central Secretariat -Mumbai, Maharashtra), where many departments' data and files were wiped because of fire. The damage was on a very high magnitude as it swept across all data across departments, thereby creating an immediate and unavoidable need for digitization of data and the working environment and also creating a paperless office. Employees were reluctant to adapt to the new technology. The conversion of data to digital formats itself was a challenge. Considerable upgradation of infrastructure was necessary.
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