AVAYA YEAR ENDER NOTE

摘要

Technology today is ubiquitous, prompting businesses across industries and scale to transform their business model, making digital transformation a reality. Enterprise collaboration players are at the epicentre of digital transformation, enabling true scenarios of productivity, scalability, agility and bringing forth enhanced customer experience. In 2018, we saw increased investment by companies in ensuring a seamless customer experience. Customers are no longer loyal to brands which offer products at competitive prices, or significantly innovating, customers are rather loyal to brands which regularly engage with them and provide a true omni-channel customer experience.