No More Verbal Orders

摘要

If you can't communicate with your customers in a fast and efficient manner, they will go elsewhere. It's a harsh reality that Hal Mottet and Don Simmons, the owners of 62,000-sq-ft Empire Container Corp. (ECC), Carson, Calif., had to confront when they realized that the sheet plant's customer service computer software was antiquated. In fact, the first customer they met with after buying ECC told them that they wanted to track orders online. The software from HRMS was 12 years old and had never been upgraded. A change had to occur or ECC would lose customers. Fast.