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Repairing Trust in Organizations and Institutions: Toward a Conceptual Framework

机译:修复组织和机构中的信任:建立概念框架

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Trust plays a fundamental role in facilitating social exchange, yet recent global events have undermined trust in many of society's institutions and organizations. This raises the pertinent question of how trust in organizations and institutions can be restored once it has been lost. The emerging literature on trust repair is largely focused at the micro level, with limited examination of how these processes operate at the macro level and across levels. In this introductory essay, we show how the papers in this special issue each advance our understanding of macro-level trust repair. We draw on these papers, as well as the extant interdisciplinary literature, to propose an integrated conceptual model of six key mechanisms for restoring trust in organizations and institutions, highlighting the merits, limits and paradoxes of each. We conclude that no single mechanism can be relied on to rebuild organizational trust and identify a future research agenda for advancing scholarly understanding of organizational and institutional trust repair.
机译:信任在促进社会交流中起着基本作用,但是最近的全球性事件破坏了对许多社会机构和组织的信任。这就提出了一个相关的问题,即一旦失去对组织和机构的信任,该如何恢复。有关信任修复的新兴文献主要集中在微观层面,而对这些过程在宏观层面和跨层面的运作方式的研究却很少。在这篇介绍性文章中,我们展示了本期特刊中的论文如何增进我们对宏观信任修复的理解。我们利用这些论文以及现有的跨学科文献,提出了一个包含六个关键机制的综合概念模型,以恢复对组织和机构的信任,突出了每种机制的优缺点,局限性和悖论。我们得出的结论是,不能依靠任何单一机制来重建组织信任并确定未来的研究议程,以促进学术界对组织和机构信任修复的理解。

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