Traditional libraries face challenges to their very existence. Traditional library reference publishers struggle to retain their customers. Librarians strive to prove to their management and their clients that there is life-and knowledge-beyond Google. The library patrons who follow their librarians' advice find themselves enmeshed in legacy databases with unfamiliar search procedures, unknown fielded content, and minimal customer support in any form. The cumulative effect of these failures leads librarians to cringe at the sight of usage statistics placed next to costs and-worst of all-the reference sources eroding in quality as their revenue shrinks.
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