Sheryl Glore wants to get what she pays for. In terms of network management and administration,she says the best way to do that is to contract services with an out-sourcer. Glore, chief of implementation and standards for the Department of the Air Force at Patrick Air Force Base in Florida, says she can't risk her IT infrastructure to staff turnover in her department, which sup- ports ― literally ― rocket science and other applications over a satellite WAN. "Outsourcing gives us the higher-caliber technical people we need and a better sense of continuity in the long term," Glore says."Typically at an Air Force base, a technician is assigned here for two years and then reassigned elsewhere. There is no guarantee the next person will have the same skill set."
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