Qwest looks for turnaround

摘要

In the wake of a CEO resignation, federal investigation and financial restatements, Qwest says it's looking to turn over a new leaf this year by improving customer service, unifying its Layer 2 and Layer 3 WAN offerings and getting serious about voice over IP While there have been signs of improvement, the carrier still has questions to answer, according to industry observers. "The investment banks are a little more optimistic about Qwest and the stock rating has gone up," says Lisa Pierce.an analyst with Giga Information Group. "But what's important is that we still don't know what Qwest plans to concentrate on. What lines of business and what kinds of services will be the focus?"