Services ready for prime time

摘要

A year ago in this space, I suggested 2003 would be remembered as an inflection point in which the IT and telecom industries began to move from a product/ technology orientation toward a new services-oriented model (see www.nwfusion. com, DocFinder: 4954). I predicted this move- ment would continue to evolve in 2004, fueled by growing acceptance of on-demand/utility computing and managed services models. As we approach 2005, the question now is whether vendors, carriers and resellers truly can deliver on their utility computing and managed services promises.